Terms & Condition

Prices
All prices are stated excluding VAT (note that the price will be the same no matter what VAT rate is applied). The shipping fee is calculated depending on the weight of the package as well as the delivery address and will be reported in the check-out (any import and customs duties on orders abroad are paid by the consumer). Swedish VAT is applied to printed books sold to consumers within the EU, while the VAT rate for ebooks can vary within the EU depending on the consumer’s domicile. Sales to corporate customers with a valid VAT registration number within the EU but outside of Sweden will be placed without VAT, as do all sales to private or corporate customers outside the EU. Publit reserves the right to retroactively invoice for VAT in the event that a corporate customer has provided an incorrect VAT registration number.

Payment
Purchases can be made by credit card, swish or invoice. Transactions are handled by Nets. 

Order
The binding purchase agreement applies once an order has been placed. The customer is responsible for monitoring their email for order confirmation. All books are printed on demand by order of the customer, in the format and number chosen by the time of the purchase. Therefore, according to Swedish law (clause 11.3 of 2005:59) orders cannot be cancelled or modified once they have been placed.

Delivery
Printed books are produced within five working days and are then sent by mail, which takes two days to Swedish addresses and up to ten days for international orders. If a parcel is not collected from the local postal pick-up point, or if the provided delivery address is incorrect or unknown and the parcel is returned to Publit, the customer is responsible for the original shipping cost and return shipping. Publit notifies the customer by email, if the customer wants Publit to send the parcel again the customer is charged for additional shipping cost. If the package is returned from abroad, the customer is responsible for all shipping costs as well as any customs and administration fees.

Complaints
Should the customer receive a different product from the one ordered, or in the event of the product received being faulty, the customer should immediately contact Publit. Defective products will be returned free of charge provided that Publit’s customer service instructions are followed. If a dispute arises as to whether the item is defective or damaged, this can be referred to The National Board for Consumer Disputes (ARN).

Personal data
Upon completed purchase, Publit saves the customer’s personal data and is responsible for ensuring that these are processed in accordance with Publit’s Privacy Policy.

Cookies
Provided the user’s acceptance, Publit stores cookies in the users browser memory in order to create a better understanding of the service experience. Cookie data may be stored at Google’s servers in the USA. Google may transfer this information to a third party if Google is legally obliged to do so or if such a third party handles information on behalf of Google. Google will not associate the IP address of the user with other Google data. Please note that despite accepting this contract, the user is entitled to refuse the storage of cookies (this is done through modifying local browser settings). In this case however, Publit cannot guarantee that the service will continue to function optimally in all parts.

Contact
Questions and any complaints can be forwarded to support@publit.se or by post to the following postal address:

Publit Sweden AB
Kundtjänst
Box 4197
10264 Stockholm

Dispute
Swedish law shall apply to this agreement and terms. Disputes arising from the agreement shall be settled by a general court with the Stockholm District Court as the first instance.